Keeping You On The Water

ROSS TURNER

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COMMISSIONING AND SERVICE TECHNICIAN AT WINDCRAFT

Commissioning yachts to exacting standards is a passion for Team Windcraft’s Ross Turner.

As Commissioning and Service Technician at Windcraft, he handles the commissioning of new yachts and supporting the yacht Service Centre’s daily operations in Sydney. He also travels interstate to oversee commissioning for other Team Windcraft offices.

The process starts during the sale; it includes everything from mounting the keel, rudder and steering systems, to standing the mast and rigging, the final preparations, equipment installation, tests and sea-trials. Ross oversees the build in Europe, and then the logistics of getting the boat to Australia. He then works out customisation requirements with owners, coordinates custom fit outs, optional extras, upgrades and fixtures.

And it doesn’t end there. After the handover, Ross teaches the owners how to use their boat and makes them comfortable so they can do what they desire. He explains further:

“I really enjoy liaising with owners leading up to and following the boat’s arrival in Australia. It’s a very exciting time for prospective owners and Team Windcraft. I work with our network of expert contractors to ensure that when Windcraft hand over a new yacht to our clients, we are confident it is exactly what they want and up to the high specification and high standard they expect”.

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MESSING ABOUT ON BOATS

Ross developed his passion for sailing and the water during his early school days and inherited his love of boats and yachting from his father.

Ross’s father was in the Navy and a keen sailor. Ross started sailing when he was 4 on a Topper and continued to sail throughout his school days on Lasers.

Chartering boats with groups of friends in high school, he progressed onto yachts at 17 and enjoyed racing out of Cowes, Plymouth and Brighton on Beneteau Firsts, Mustang 30s and an X-40.

Racing lasers and a variety of dinghies at school led to competing on larger yachts, everywhere from Cowes Week to the Sydney Audi Winter Series.

Ross has also enjoyed cruising around Plymouth, Greece, Croatia, Turkey and Italy.

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A SEA CHANGE

Ross studied Biology, Psychology and Marketing at the University of Bath, and much of his free time was spent messing around on the water.

After several years as an account handler and project manager in London’s advertising and media industry the call of the sea and an outdoor life got the better of him.

Ross went on to complete his Yachtmaster Offshore qualifications during a chilly English winter after which he happily took the opportunity to move to Australia with his girlfriend and join Team Windcraft in early 2011.

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SATISFIED CUSTOMERS ARE ROSS’S GOAL

Ross considers each boat to be a discreet project and job satisfaction for him is achieving a milestone such as a sea trial or getting a boat launched or rigged.

Reaching a harmonious understanding of what a customer wants to get out of their boat so that it can be perfectly suited to their needs is the ultimate goal.

Ross finds it satisfying to see how excited owners are.

Being able to step back from the day to day to see the happiness that owning one of the world’s finest yachts brings to Windcraft customers is endlessly gratifying.

He is motivated by a genuine passion for the boats and for sailing and is still delighted by spending time on the water, whether it’s out on a Soling or competing in Hobart or Hamilton Island.

One of Ross’s fondest sailing memories is when Windcraft’s Founder Peter Hrones let him borrow his Dehler to go sailing with close friends in the Whitsundays.

The novelty of doing what he loves as a job still hasn’t worn off.

“My role is very satisfying and rewarding. My old London office seems a long way away…”

If you’re buying a boat make sure you consider the after sales service… here’s more about how Team Windcraft’s Service Team help you with yacht ownership.